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Launched in 2003, each month the IADD staff publishes Monthly Chapter Management Tips and distributes it to IADD Chapter Officers by email. These tips offer useful and timely information that will assist Chapter Officers in the day-to-day management of their Chapters. If you have
any questions or comments
regarding this information please contact: |
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December Chapter Management Tip Helpful Hints for Your Chapter Event Flyers in Regards to Financial Processing Should you have any questions or comments, please do not hesitate to contact IADD Chapter Coordinator, Jill May (jmay@iadd.org). |
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November Chapter Management Tip Topic Template #12 Now Available
Should you have any questions or comments, please do not hesitate to contact IADD Chapter Coordinator, Jill May (jmay@iadd.org). |
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October Chapter Management Tip Local Businesses Try ‘Speed Dating’ Should you have any questions or comments, please do not hesitate to contact IADD Chapter Coordinator, Jill May (jmay@iadd.org). |
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September Chapter Management Tip Streamline Your Meeting Registration With 2 New Templates
Should you have any questions or comments, please do not hesitate to contact IADD Chapter Coordinator, Jill May (jmay@iadd.org). |
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August Chapter Management Tip IADD Lauches Improved Industry Calendar on its Website |
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June/July Chapter Management Tip Updated IADD Website Promotion Topic Template Now Available Online!t |
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May Chapter Management Tip Increase Your Meeting Attendance with a Creative Location/Fun Event |
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March/April Chapter Management Tip Speaking in Public: Practice Makes Perfect |
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February Chapter Management Tip Successful Negotiating: Negotiating Past an Impasse |
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January Chapter Management Tip – New Format for the Monthly Chapter Management Tips This month’s tip launches the new format for the Monthly Chapter Management Tips. |
December Chapter Management Tip – Accepted Meeting Planning Formulas Do you find yourself frustrated while planning your Chapter meetings because you just can't figure out what type of meeting space to have, how much food or what type of A/V to order?
Well the good folks at The Professional Convention Management Association have established several meeting planning formulas to help meeting planners plan their meetings; why pull your hair out when PCMA provides the attached handy meeting planning formulas?
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November Chapter Management Tip – Personalize Your Chapter Meetings with the New IADD Note Pad! Face it – perception is everything. Attendees notice everything from the meeting room temperature being too warm (or cold) to the A/V not working properly. And frankly, they should notice, because they are your customers and they expect the best.
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October Chapter Management Tip – New ToolKit Now Available on the Chapter Center! The IADD is very pleased to announce that a new operational ToolKit is now available on the IADD Chapter Center – Tips to Increase Attendance at Chapter Meetings. You can now access this ToolKit on the Chapter Center at www.iadd.org 24/7! The new ToolKit is located under the Chapter Management Resources section of the Chapter Center and then clicking on the link that says ToolKits. You can also view the ToolKit by clicking the link below. Special thanks to the IADD Chapters and Michael Barkin (Chapter Development Chair and Region 5 Vice President) who contributed content information and helped make this ToolKit a reality. Thank you! If you have any questions, please do not hesitate to contact me.
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September Chapter Management Tip – Helpful Hints to Assist Chapters with Participating In the Member Recruitment & Retention Process
In the event that your Chapter is missing any of the above items, please notify Jill May, IADD Chapter Relations Coordinator at 1-815-455-7519 or via email at jmay@iadd.org and a replacement will be sent. Provide a 5-Minute Update on “What’s New at the IADD” During the Introduction Period of Your Chapter Meetings During the initial “Welcome” period of your Chapter meetings, you may wish to do the following:
Following your Chapter meeting it is always a nice touch to say thank you to your Chapter meeting attendees. This shows both members and non-members that you care that they attended your meeting and that’s telling. Below you will find a sample thank you letter.
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August Chapter Management Tip – Access Tips 24/7 on the Chapter Center! Using the drop down menu, just scroll down and select past tips, from the first tip, which appeared in October 2003 to the current tip—offering you a bevy of information at your fingertips! If you have any questions, please do not hesitate to contact me. |
July Chapter Management Tip - IADD Antitrust Guidelines In light of the important nature of antitrust issues, the IADD will now display at all IADD meetings the IADD's Antitrust Guidelines. In regards to IADD Chapters, we ask that you post the attached PDF file at your registration desk during your Chapter meetings and ask that the moderator/Chapter Chair mention at the beginning of the program that the document is posted for viewing at the registration desk. In the event that your Chapter would like a laminated/protected copy of the guidelines for posting, please contact me and I will provide you one Should you have any questions, please do not hesitate to contact me.
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June Chapter Management Tip - Succession Planning for Chapters What is Succession Planning? Succession planning outlines what will happen when a [Chapter Chair or Officer] departs from an organization. At its simplest level, a succession plan lays out who will step into the role of [Chapter Chair or Officer] when the current [Chapter Chair or Officer] departs. Associations, however, usually need more comprehensive succession plans. For example, comprehensive succession plans should include a clear picture of the [Chapter’s] long-term strategic goals and job descriptions that reflect these goals. Including a synopsis of the [Chapter’s] long-term strategic plan in the succession document can help a [Chapter’s] identify exactly what type of [officer] are needed to lead and operate the [Chapter] today and into the future. Job descriptions for the [Chapter Chair] and [officer] positions could then be based on the goals outlined in the strategic plan. Although succession plans focus on the departure of the [Chapter Chair] in an [Chapter], they should also reach beyond the top slot. Succession plans, for example, should include a flow chart that designates potential replacements for each of the key leadership positions in an organization. With succession plans in place, [Chapter officers] have an idea of their possible progression in an organization. As a result, the [Chapter] can ensure that these targeted individuals receive the training and work experiences they’ll need to be qualified to take the next step. The challenge for the existing [Chapter Chairs] is to create an environment in which strong internal candidates have ample opportunities to grow professionally by taking on new tasks. For example, [Chapter officers] who are in line for the top position might get more exposure to the board. Not only does this experience help them develop the communication and management skills required in a leadership position, it also helps the individual establish credibility with the board and build relationships that will become crucial when the current [Chapter Chair or officer] departs. Future [Chapter officers] seem to develop most rapidly when moved through such “stretch” assignments. Succession plans should also include a detailed recruiting plan. In addition, the plan could designate a committee that can and should work in anticipation of an [an officer’s]. For instance, they could develop a list of qualities needed and desired in the next [Chapter officer position that may become vacant or in anticipation of a Chapter’s next election]. The committee could write job descriptions for various leadership posts [currently available on the Chapter Center on the IADD website]. These exercises could help board members focus on the future needs of the [Chapter], regardless of when leadership turnover occurs. Although succession planning can help shorten the time it takes to fill a top [officer], [Chapters] still must prepare for the transition period. A contingency plan that will help the [Chapter] run smoothly while a new [Chapter Chair or officer] is being recruited is another element of a complete succession plan. The contingency plan should spell out exactly what will happen when the current [Chapter Chair or officer] departs. Successful Succession What separates the successful succession plans from the failures? Here are just a few keys to first-rate succession planning:
Source(s): The above article is from the Association
Forum of Chicagoland,
but has been modified to be appropriate for IADD Chapters. |
May Chapter Management Tip - Planning Policy for IADD Meetings Planning Policy for IADD Meetings Please find attached (click on the link below) the Planning Policy for IADD Meetings that was approved by the IADD Board of Directors. You previously have reviewed a draft version of the Policy and we thank you for providing comments and suggestions. The approved policy applies to all IADD meetings/events.
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April Chapter Management Tip - Q & A for the 2006 IADD Annual Meeting in Lausanne, Switzerland The IADD will hold its Annual Meeting on November 13-18, 2006 in Lausanne, Switzerland. In order to aid people in making their decision to attend the meeting, the IADD has prepared responses to our most frequently asked questions. As such, we ask that you share the attached document (click on the link below) with individuals in your Chapters, particularly at your Chapter meetings, perhaps as an announcement at the beginning of your program, as well as providing the document as a handout. Your assistance in promoting the meeting is greatly appreciated and will ensure a successful meeting. Let's get the word out!
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March Chapter Management Tip - Updated IADD Website Promotion Topic Template Now Available! Please note that the IADD Website Promotion Topic Template #3 has been updated and is now available for viewing and downloading. The document can be found by entering the Chapter Center on the IADD website at www.iadd.org. Click on Forms under Chapter Management Resources and scroll down until you reach Topic templates. Or click on the link below. This PowerPoint presentation is an excellent supplemental addition to your Chapter meeting. It highlights the IADD website including the upgraded Chapter Center and the IADD TechTeam™.
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February Chapter Management Tip - How to Keep Members Satisfied at the Chapter Level A satisfied person is a happy person. This is no exception when you are managing your Chapter. Keep people satisfied and they will be back for more—your meetings will increase in attendance, people will be more apt to offer suggestions, heck…they may even offer to volunteer at your next Chapter event! To follow are some helpful points that, if followed, will ensure that members in your area will be satisfied (and happy) members:
Source(s): IADD and ASAE. |
January Chapter Management Tip - VPs…Very [Important] People…and Your Regional Vice Presidents! For new and returning Chapter Officers, January is a great time to review who your Regional Vice Presidents are and what their responsibilities are regarding Chapters. The relationship between the IADD Regional Vice President and his/her assigned Chapters is an important one. As such, it is important to review what the Regional Vice President's role means to you as a Chapter officer. Attached (click on the link below) you will find a handy summary of what is means to be an IADD Regional Vice President—an overview of Regional Vice President responsibilities, a description of the IADD Regions, who the current Regional Vice Presidents are and a checklist of their duties in regards to IADD Chapters.
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December Chapter Management Tip - Don’t Forget to Say “Cheese” at Your Next Chapter Meeting/Event! Want to show future Chapter meeting attendees how informative and enjoyable your Chapter meetings are? Show them visually by taking pictures at your next Chapter meeting! And of course, don’t stop there…send in your digital pictures to me [Jill May] at the IADD along with a summary of what occurred at your Chapter meeting/event and I’ll showcase the event in an upcoming issue of The Cutting Edge’s Chapter Update. A good idea to ensure that your meeting is properly showcased, is for an officer or Chapter volunteer(s) to be assigned the following tasks:
Ideally, both pictures (please include captions) and the summary should be forwarded via email to Jill May at the IADD within a week of the event. Happy Holidays! Source(s): Michael Barkin, IADD Regional Vice President and Chapter Development Chair, provided the above Chapter Management Tip. Thanks Michael! |
November Chapter Management Tip - Great Nonprofit Resources on the Internet! Ah the Internet…such a wealth of information on everything…including associations! In addition to the information the IADD provides you in terms of Chapter management support, I wanted to share with you several of the websites I visit on a regular basis to gather information on associations, Chapters and nonprofits in general:
I’d also like to give a shout out to Joe Adkison, IADD President Elect, for providing the initial “spark” in creating this month’s tip. Thanks Joe!!! And speaking of ideas, if you have a Chapter management tip that you would like to share, please do not hesitate to contact me. We'll showcase your idea…and you! Finally, I’d like to wish everyone a very Happy Thanksgiving! |
October Chapter Management Tip - When to Survey Your [Chapter] Members When seeking feedback from your members, try surveying them right after they’ve had some kind of interaction with your organization. Why? Because you’ll boost your chance of getting specific, helpful feedback. If you wait too long after a transaction, member feedback is more likely to be vague. Look for survey opportunities in everyday situations. Some ideas: when a member calls to complain; after a member attended an organizational event (such as a workshop or meeting); when a member uses a membership benefit or service. In particular, it is important to get feedback at your Chapter meetings because you have the people physically at your disposal to ask them how they really feel about, for example, meeting topics, meeting locations, what they want out of the meetings, what they like and don’t like about Chapter meetings etc. It is important to note that you don’t need to create a complicated survey form for people to fill out at Chapter meetings…you can always conduct a informal survey where you ask people to provide verbal feedback etc. Source(s): Nuts & Bolts Publishing. |
September Chapter Management Tip - Post Chapter Meeting Evaluation What better way to plan your next Chapter meeting than to evaluate how your last meeting went? The attached (click on the link below) template provides a handy way for you to evaluate your Chapter meetings. Then when you are ready to plan your next Chapter meeting, all you have to do is review this sheet that you have filled out after your last Chapter meeting and it will provide helpful information for planning your next meeting.
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August Chapter Management Tip - No-Snooze Meetings Core Meeting Components: Setting the Stage, Ground Rules, Roberts Rules, Consent Agendas and more. Here are a few basic suggestions to help ensure that your meetings are organized, focused and civil. Setting the Stage Obviously, a well-run meeting involves preparation. Generally, when board members receive the right information and research ahead of time, the entire gathering will run more smoothly. You can’t guarantee that everyone will read what you send, but you can at least point the board to the places in the documents where they're most likely to find the answers. For years, boards of all descriptions have complained about the dreaded “board packet”—that huge envelope that arrives too late, contains extraneous or irrelevant materials or glowing pieces of information that require little brainpower on the part of the board. Suggestion “Box”: Follow this guideline: Every sheet of paper in the board packet should be self-explanatory. A good packet will contain background information, not reports to be read at a meeting. And remember: one sheet of paper for every committee report! So here are some suggestions to think about as you set the stage for your meetings and/or prepare your packet:
Consent Agendas When there are issues the board generally agrees with, including committee and previous board meeting minutes, minor procedural changes and routine policy revisions, you can include them all in a consent agenda. The board chair and chief executive should determine these items and provide brief explanations. Again, these are non-controversial, routine and self-explanatory items. Distribute the supporting documents well enough ahead of time, so board members have the time and opportunity to ask questions. When using a consent agenda, be sure to follow the rules. Any board member can ask for any item to be removed from the consent agenda and discussed. If no one asks to remove an item, then the board can vote on the entire package without discussion. Consent agendas can save time and help the board set priorities. Ground Rules I remember being called in when two board members of a major organization got into a fistfight. Yep, that’s right—a real, knockdown, drag-out fight. And I sat with each member, asking them why they joined the board and why the board’s work was important to them. Eventually, they worked out their differences. I don’t need to tell you, though, that that fight cost the organization a huge amount of time, money and aggravation (not to mention my airplane ticket etc.), so take my advice and insist on civility at your board meetings. When setting the ground rules, here are few suggestions:
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| July Chapter Management Tip - How Can We Keep Our [Board or Chapter
Meetings on Track and on Time? The following tip is applicable to both Chapter Board meetings, as well as general Chapter meetings. The underlying goal of this tip is to have your meetings remain on-course and end on time. The key to good meetings is a clear agenda, prepared participants, and a capable facilitator/[presenter]. The chair has the power to make meetings effective and to follow their course by setting the tone.
Source(s): BoardSource (www.ncnb.org). |
June Chapter Management Tip - Access Chapter Resources 24/7! The IADD is very pleased to announce the launching of the upgraded Chapter Center on the IADD website at www.iadd.org! The IADD Board of Directors, Chapter Officers, IADD members and non-members can now access information about the IADD Chapters with just a click of the mouse! The Chapter Center is divided into the following areas:
The Chapter Center is primarily geared towards Chapter Officers and therefore it is important that is provides the information that you need to success as a Chapter Officer. As such, please visit the Chapter Center and contact me with any comments/suggestions—the good, bad and the ugly. Please note that I’m tweaking some things, such as adding several new templates etc. Updates to the Chapter Center will occur periodically on an as needed basis. If you have any questions, please do not hesitate to contact me. |
May Chapter Management Tip - 4 Tips to Solve Problems Effectively Facing a dilemma? Try these tips to effectively solve a problem:
Source(s): 144 Ways to Walk the Talk, by Eric Harvey and Alexander Lucia, Performance Publishing Co., 2925 LBJ Freeway, Suite 201, Dallas TX 75234. Phone 1-972-243-8863. |
April Chapter Management Tip April’s tip is a template that has been created to assist you with your Chapter meetings: A meeting confirmation form for registrants. The template is attached (click on the link below). If you have any questions, please do not hesitate to contact me.
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March Chapter Management Tip - Submit Your Chapter Financials This month’s tip is a reminder that your Chapter’s financial reports are due to the IADD headquarters’ office no later than April 30, 2005. Please submit the following information by April 30, 2005:
In order to assist you with this task, please feel free to use the attached (click on the links below) templates/forms. I cannot stress enough how important it is to submit your Chapter’s financial information on time. Failure to do so can jeopardize the nonprofit status of the IADD. In the event that you are having difficulty providing the information, please contact me before April 30th so that I can assist you. Important Note: For those Chapters that the IADD is handling their Chapter Bookkeeping, our office will complete the above financial statements. If you have any questions, please do not hesitate to contact me.
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| February Chapter Management Tip - Conflict Resolution The following article provides tips on how to “fight” constructively rather than destructively. Learning and adopting positive ways to communicate will help you in your volunteer, business and personal lives. Can’t we all just get along!?!…Yes we can! How to Fight Fair So that Everyone Wins Anyone can become angry. That is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-that is not easy. —Aristotle Rules for Fair Fighting:
A Guide to Fighting Skills. Constructive (closeness producing) messages. “I want” statements. “I feel” statements “I like/don’t like” statements. Giving feedback. Asking for feedback. Agreeing with criticism or part of a criticism. Asking for more specific criticism. Bargaining and compromising. Expressing ambivalence. Praise. Nonverbal supportive messages. Destructive (distance producing) messages. Communication cutoff. Overlong statements. Put downs. You should/shouldn't statements. Unfair comparisons. Reacting defensively. Sarcasm. Commanding. Threatening. Unnecessary apologizing or self-effacing. Unclear, overly general and nonspecific statements. Double messages. Ignoring important messages or feelings of the other person. Unnecessary interruptions. Giving in. An Outline of Problem Solving Define the Problem:
Express facts and feelings regarding the problem:
List possible solutions:
Evaluate each proposed solution individually:
Decide on a mutually acceptable solution. Make specific plans to implement the solution. Decide WHO, WHEN, HOW, WHERE. Evaluate the solution. Is everyone satisfied with the outcome? If the problem remains unsolved, decide on the reason:
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| January Chapter Management Tip - Tips on Creating an Effective Meeting
Registration Form Let’s face it ...everyone’s time is precious. And it you want people to attend your next Chapter meeting, it’s absolutely critical to create effective promotional material. Attached (click on the links below) you will find a PDF which takes you step-by-step through a meeting registration form and points out the important information that you can't afford to leave out, as well as an updated Chapter meeting template that you can adapt as needed for your next Chapter meeting (The template is actually a South Chapter meeting registration form that you can modify). Before reviewing the attachments, please note the following two tips:
If you have any questions or need advice in creating your next meeting registration form, please do not hesitate to contact me.
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| December Chapter Management Tip Actually the December tip is not actually a “tip” this month. It’s a request regarding Chapter Bylaws. I know, I know, you are probably asking yourselves—or maybe not—“Now, Jill in the spirit of giving during this holiday season, why aren’t you giving me a management tip this month?” Well think of this as me “giving” you the opportunity to create Chapter Bylaws AND fulfill your legal requirements of incorporation. How’s that for a gift!?! All IADD Chapters must adopt Chapter Bylaws. Chapter Bylaws are a description of the structure and the governing rules of the Chapter. Once Chapters Bylaws are adopted Chapters must adhere to the current Chapter Bylaws and all subsequent changes. Please note that when a Chapter creates Chapter Bylaws, they must not conflict with the IADD Bylaws. Attached (click on the link below) you will find the Model Chapter Bylaws. Chapters can simply fill in the blanks if they wish and adopt the Bylaws at their next/upcoming Chapter meeting. Once a Chapter adopts it’s Bylaws, please forward a copy to my attention and you’re done! HAPPY HOLIDAYS!!!!
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November Chapter Management Tip - Creative Ways to Find Volunteers Rare Gems Your association needs volunteers to supplement staff activity, provide insight about members’ needs, and represent your organization. How do you find these valuable resources? In the past, you could post a simple sign-up sheet at the annual conference and form committees around those people who expressed an interest. Then you could relax because these committees had oversight of major member service areas—and, from time to time, secondary areas as well. How times have changed. Today’s volunteer is harder to find. Volunteers aren’t interested in just having their name on a list. They’re busy, motivated, and ready to serve—but, in most cases, on their terms. Volunteers usually fall into three categories:
Let’s look a little more closely at each of these types of volunteers: Willing and Able These volunteers are usually the old timers. They’ve been members for years and have a genuine desire to help the organization. You can count on them to do whatever you ask. They recognize the abundant networking opportunities that come from volunteer activities. They’re motivated by a desire for recognition because they want to climb the leadership ladder. They might also seek recognition within the industry or profession, as well as professional and business contacts. They expect to make a difference, and they want strong staff support to achieve results. Willing but Busy The busy bees in any organization guard their time but will volunteer for specific assignments. However, you must remember to ask for their help. These volunteers usually prefer to work alone at their own pace once you’ve given them a specific due date. Some people mistakenly think that being an involved volunteer automatically forces them into the leadership chain. This mindset dilutes their interest in serving on committees and task forces. Others might resist volunteering because they think they don't have time. To motivate busy bees, demonstrate how they’re contributing to the organization and find ways to provide recognition without affecting their personal or professional time. You can also highlight opportunities for them to learn or explore new organizational interests. They’ll expect you to give them a clearly defined goals and deadlines as well as strong staff support. The easiest way to get this type of volunteer to work is to concentrate on the member’s talent and steer away from lengthy assignments. Match what they like to do with what you need to accomplish. Ask your left-brain members to analyze statistics, survey members, or index meeting minutes. Right-brain people will be happier interacting with others and working on creative assignments. Above all, never judge members’ commitment to the organization by the amount of time they’re willing to contribute. Willing but Reluctant These are either new members or long-time members you haven’t identified. They want to volunteer, but they don’t know where their talents fit into the organization’s plan and hesitate to identify themselves. These willing but reluctant volunteers want to share their talent, help the organization, and receive recognition from their peers. They’ll come forward when the organization defines clear goals and outcomes for specific projects. They’ll expect lots of staff support. Once you understand what motivates volunteers, begin identifying them. Start by defining the goals and outcomes for committees and task forces to attract volunteers with similar interests. Here are some tried-and-true techniques:
Another great way to pull in new volunteers is to combine the one-on-one requests from current volunteers and the invitations from retired members into a “one task” pledge to the organization. You can put these pledge cards on your website or include them in welcome packets for new members, dues renewal invoices, exhibit/sponsorship acknowledgements, or conference registration packets. You can also bind them into organization publications. Your pledge card might look like the following example: AWA “One Task” Pledge I appreciate the work of the American Widget Association and will pledge to do “one task” for AWA during the coming year. I understand AWA will contact me upon receipt of this pledge. I will:
Return your pledge to AWA, 1234 Yellow Brick Rd., Anytown, USA 12345 Understanding your association's members and finding creative ways to work around their busy lifestyles will help you identify volunteers and maintain a fulfilling relationship with them. Jone R. Sienkiewicz, CAE is president/CEO of Association Management Network, Longwood, Florida. mgmt@amni.net. Source(s): American Society of Association Executives. |
| October Chapter Management Tip - What’s Your Special Event Emergency
Plan The following tip is critical as you are planning your next Chapter meeting/event: You’ve been planning your special event for months. You’ve nailed down all the details on site selection, transportation, security, entertainment, refreshments, prizes and sponsors. But what would you do if it rained the day of your event-and your event was supposed to be held outdoors? Or what if your keynote speaker cancelled at the last minute? Don’t let all your hard work crumble in the event of a crisis. Create an emergency plan outlining back-up actions to take in case of bad weather, cancellations and other possible crises. Source(s): Non-Profit Nuts & Bolts. |
| September Chapter Management Tip - Putting $ BACK in Your Pockets Here’s a handy tip to promote at your upcoming Chapter meetings…Membership in IADD and attending an IADD meeting is good for your wallet! Your membership dues to the IADD are typically tax deductible as a business expense. In addition, the expenses for attending IADD meetings (both International and Chapter) are usually tax deductible, too. However, individuals should consult their accountant to determine if their expenses are deductible. |
| August Chapter Management Tip - Teamwork 4 Steps to Leading a Winning Team Effective teamwork starts with an effective leader. Teams need leaders to provide direction, foster discussion, delegate, assist in the decision-making process and assure that goals are met in a timely manner. Follow these four steps to ensure you lead a winning team:
Source(s): Nuts & Bolts Publishing. |
| July Chapter Management Tip - Celebrate [Chapter Officer]/Committee
Achievements Effective [Chapter Boards]/committees know how to work hard to achieve results, but they also know how to celebrate successes (even minor ones). Celebrating enables the [Chapter Board]/committee to reward and recognize team effort and to reflect on the achievement. Take time to celebrate before, during or after the regular [Chapter Board]/committee meeting. During this celebration, generate a reflective discussion by asking [Chapter Board]/committee members the following questions:
Source(s): Nuts & Bolts Publishing. |
| June Chapter Management Tip - Tune Into the Good Points Ask Board members to tune into each other’s good points. Distribute index cards at your next meeting and ask each Board member to write down two positive things about every Board member. Collect the index cards and read the comments aloud, keeping the “author” anonymous each time. If time permits, compile a list of these positive comments for each Board member. Add one or two of your own anonymous compliments and mail the list with the meeting minutes. Most people are surprised to hear positives about themselves and are more open when others notice their good points. Fringe benefits: it’s a great team-building tool and morale booster, plus it’s absolutely free! Source(s): Nuts & Bolts Publishing. |
| May Chapter Management Tip - Designing Better Promotional Materials When creating promotional materials for your meeting or special event, aim for easy-to-understand content, visually appealing design and a clear call to action. Follows these tips:
Source(s): Planning Successful Meetings and Events, by Amy J. Boehme, AMACOM, American Management Association, 1601 Broadway, New York NY 10019. |
| April Chapter Management Tip This month’s tip is a reminder that your Chapter’s financial reports are due to the IADD headquarters’ office by April 30, 2004. The March tip featured a Chapter Financial Toolkit, which included a calendar of important Chapter financial deadlines, as well as new templates that Chapters can use. In order to assist you with your Chapter financial reports, please feel free to use the attached (click on the links below) templates/forms. Please submit the following information by April 30, 2005:
Please note other templates are provided in the Toolkit in order to support you in the management of your Chapter funds. However, only the aforementioned documents are required for the April 30th deadline. In order to assist you in completing the reports, please note that the IADD’s fiscal year is April 1st - March 31st. Again, please note that he reports must be submitted to me by April 30, 2004. Important Note: For those Chapters that the IADD is handling their Chapter Bookkeeping, our office will complete the above financial statements. If you have any questions, please do not hesitate to contact me.
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March Chapter Management Tip - Retain Members by Improving Service When members pay dues to join your organization, they expect a lot in return. To meet members' needs, you might provide just a few basic benefits or you might offer a full-scale package. But no matter what your budget, staff size or benefits package is, you can (and should) wow your members with top-notch customer service. How can you accomplish this? Begin by weaving a service philosophy into the mindset of all staff members. Try these tips:
Source(s): Nuts & Bolts Publishing. |
| February Chapter Management Tip - Part I & Part II Part I - Tax Deductibility The following tip has been provided by the Greater Washington Society of Association Executives reminding us: “Now is a great time to remind your Board members and other volunteers that any expenses they incur while serving your organization may be tax deductible. The e-newsletter Board Café by CompassPoint Nonprofit Services notes that donations of furniture or computer equipment, non-cash donations such as bringing refreshments to a meeting, and mile reimbursement and parking fees for attending Board meetings are among the expenses that could qualify. Board members should consult their tax preparer if they are unsure about what to deduct.” Just a hand tip that you may want to look into and see if it’s a viable option for you. Again, check with your tax preparer. Part II - Chapter Meeting Materials for 2004 Per your recent request, please note that a package was shipped on February 4th and contains Chapter meeting materials for your meetings in 2004. This box contains IADD membership information and other resource materials that you can use at upcoming Chapter meetings to support you in the management of your Chapter. The following materials were included in the package:
In planning your Chapter meetings for 2004 I strongly recommend that you employ the following tools/support that have recently been distributed to your Chapter and will support you as you plan your upcoming meetings:
Should you have any questions or need more materials, please do not hesitate to contact me. |
| January Chapter Management Tip HAPPY NEW YEAR! This month’s tip offers you a bevy of useful information to help you plan your next Chapter meeting/event etc. Attached (click on the link below) you will find the How to Organize an IADD Chapter Event/Meeting/Seminar ToolKit. Be sure to use it in conjunction with the October 2003 tip - meeting label templates. Should you have any questions about this month's tip, please do not hesitate to contact me.
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December Chapter Management Tip In the season of giving…what is the most important thing Chapter officers can do for one another? COMMUNICATE! This month’s tip seems like such a simple task, but in this day and age we are all overloaded with such busy schedules, that we forget such a simple thing as calling or emailing each other to say hello, check in with one another etc. But do you realize that by just picking up the telephone and touching base with your fellow Chapter officers on a regular basis regarding Chapter activities you are actually performing a critical Chapter management task? By communicating with each other, you are guaranteeing that each and every one of you knows what activities are going on in your Chapter, which translates into an effective and efficient Chapter. So here are a few guidelines to aid in the process:
To assist you with the communication process, please find attached (click on the link below for current officer roster) an updated Chapter Officer Roster. The roster includes complete contact information for all Chapter officers, as well as the Regional Vice Presidents’ contact information. Certainly information is as only good as it is accurate, so if you notice any discrepancies, please contact me immediately. Should you have any question about the above tip, please do not hesitate to contact me. |
This tip was first published in November
2003.
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November Chapter Management Tip - Marketing Your Next Chapter Meeting/Event Through an IADD Blast Email This month’s tip is a reminder about a complimentary service to IADD Chapters for marketing their upcoming Chapter meetings & events. If you wish to broaden your marketing scope, don’t forget that the IADD will email a notification of your next Chapter meeting/event to all IADD members as well as prospects (prospect emails are geared toward your geographic area) for free!!! A blast email is an excellent way to notify individuals about upcoming events. We email to all IADD members, because someone could be traveling to a different location and may want to attend a Chapter event while they are there. Should you wish to take part in this service, please be aware of the following guidelines:
Should you have any question about the above tip, please do not hesitate to contact me. |
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