Clearwater Beach is consistently rated the BEST CITY BEACH ON THE GULF OF MEXICO. Clearwater boasts a temperate and mild climate, warm tropical breezes and breathtaking sunsets. With its extensive water recreation and nature-based and land-based attractions, close proximity to two international airports, affordability, history and culture, Clearwater Beach has something for everyone’s style and budget. Combined with a top-notch meeting program, the 2008 Midyear Leadership Conference is a don’t-miss experience!

The Celebrity Experience: How to Make Your Customers Feel Like Stars!
Speaker: Donna Cutting, Donna Cutting Presents
Walk away from this workshop with hands-on strategies for giving your customers STAR TREATMENT. You will receive tips and techniques that come direct from Donna’s current research with companies that serve celebrities and others. You’ll also learn from everyday companies who give extraordinary service to custoemrs like you and me. Take tops from the people who know how to make their customers feel special, roll out the red carpet, and make YOUR customers feel like celebrities and your employees shine like stars!

Learning Objectives:

Define “Red Carpet Service” in the converting industry Identify methods of delivering extra-ordinary customer service State the one word (and attitude) that will make YOU stand out among your competition Understand what it means to give your customers their “chicken soup” Discuss strategies for leading your team so they give your customers a Celebrity Experience Identify the elements of a Celebrity Experience as it relates to customer service Understand how to inspire your team to give your customers the red carpet treatment

“GAL MORALE” and the Case of the Lost Employees
Speaker: Donna Cutting, Donna Cutting Presents
This presentation mixes Keynote Theater and traditional presentation style, providing clues and action steps for solving the crime of low employee morale. You’ll laugh about this participatory session for years to come.

You’ll get the lowdown on:

What employees REALLY want - aside from pulling in a paycheck Why employees STAY on the job - and stay engaged Why employee appreciation is NOT just a job for the HR Department Why employee appreciation is NOT a special event Low morale - discovering the clues and rounding up the suspects How to solve the crime: 25-75 no cost or low cost strategies for recognizing the difference employees make to your company Constructing a plan to incoporate celebration, reward, recognition and heart into the workplace with the desired outcome of high morale, lower staff turnover and higher productivity

About our speaker: Donna Cutting is a professional speaker and author who helps leaders create workplaces where employees get standing ovations and customers get star treatment. Donna’s book, The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service, is published by Wiley. Donna is a member of the National Speakers Association, and she combines a dramatic, interactive and fun style of presenting with simple, practical, action ideas that you can implement immediately. Her background in drama and communications sets the stage for her Keynote Theater presentations - where the audience is the star of the show.